Frequently Asked Questions
Orders, Shipping & Tracking
When will my order ship?
Orders placed before 2:00 PM ET on business days ship the same day. Orders placed after that time, on weekends, or holidays, are processed the next business day.
Which carriers do you use for shipping?
We ship via UPS and USPS based on your location and shipping option.
What are my shipping options?
We offer UPS Ground, 2nd Day Air, 3 Day Select, Next Day Air (Saver/Early), Worldwide Express/Expedited, and USPS Ground Advantage.
Do you offer free shipping?
Yes—free ground shipping is available on orders over $250 and under 15 lbs, unless a promo offers a lower threshold.
Do you ship internationally?
Yes. Rates and delivery times are shown at checkout. International customers are responsible for customs duties and import taxes.
What if my package is delayed or lost?
If your package is 5+ business days late, we can help file a carrier claim. Carrier investigations can take 2–3 weeks.
Returns & Exchanges
How long do I have to return an item?
Returns must be initiated within 30 days of delivery.
What items cannot be returned?
Items marked Final Sale, custom products, gift cards, and any used gear or footwear are not eligible for return.
Will I get my original shipping cost back?
No—original shipping is non-refundable. If you received free shipping, that cost will be deducted from your refund.
Who pays for return shipping?
Customers are responsible for return shipping, unless the return is due to an error on our part.
Is there a restocking fee?
No restocking fee applies to general returns. Cheer shoe exchanges carry a $15 restocking fee.
How do I start a return or exchange?
Use our Returns & Exchanges Portal by entering your order number and ZIP code. Follow the instructions provided.
How do I get a return label?
If you filled out the Return & Exchange Form but you weren't redirected to the Return Label Portal please visit this link using a computer.
Return Label Portal
(Mobile phones, especially iPhones, do not allow you to download the return label)
Return Label Portal
(Mobile phones, especially iPhones, do not allow you to download the return label)
I used a computer but I still can't download a return label, what do I do?
Email us at support@lifestylessports.com with the subject:
Trouble Printing Return Label For Order #[Insert Your Order Number]
A return label will be emailed to you within 24 business day hours. If you do not receive one in 24 business hours call us between 10am & 6pm EST at (516)781-8070 Option 4
Trouble Printing Return Label For Order #[Insert Your Order Number]
A return label will be emailed to you within 24 business day hours. If you do not receive one in 24 business hours call us between 10am & 6pm EST at (516)781-8070 Option 4
Product Exchanges & Defects
Do you offer exchanges?
Yes. You’re responsible for round-trip shipping and any price difference. Exchanges are processed within 7–10 business days after inspection.
What if I received a defective or incorrect item?
Contact us within 7 days of delivery. We’ll send a prepaid return label and issue a refund or replacement once the item is inspected.
What if I need an exchange quicker?
If you need an exchange quicker than our normal exchange processing time takes, please call us at (516)781-8070 Option 4 to discuss your options.
Cheer Items (Nfinity & More)
Can I return cheer shoes or apparel?
No. Cheer shoes, apparel, and backpacks are exchange or store credit only within 14 days of delivery.
Is there a restocking fee for cheer returns?
Yes. A $15 restocking fee applies to cheer shoe exchanges, plus return shipping.
What condition must cheer items be in for exchange?
Items must be unworn and in new condition with tags and original packaging. Try shoes on indoors only.
What if my cheer shoes have a defect?
Verified manufacturer defects are eligible for exchange or store credit within 30 days.
Final Sale Items
Can I return Final Sale items?
No. Items marked Final Sale cannot be returned or exchanged.
Need More Info?
Where can I read the full shipping and return policy?
For full details, visit our Shipping & Returns Policy.