Orders placed before 2:00 PM ET on business days are generally processed the same day. Orders placed after that time, on weekends, or on holidays are generally processed the next business day. Some orders — customized merchandise, team orders, or orders needing fraud or address review — may take longer.

We ship via UPS and USPS based on your location and shipping option.

We offer UPS Ground, 2nd Day Air, 3 Day Select, Next Day Air (Saver/Early), Worldwide Express/Expedited, and USPS Ground Advantage. UPS Next Day Air does not automatically include Saturday delivery — that's only available when specifically offered and selected.

Yes — free ground shipping is available on orders of $250 or more weighing under 15 lbs, unless a promotion offers a different threshold. Some products may be excluded due to size, weight, or handling requirements.

Yes. Rates and delivery times are shown at checkout. International customers are responsible for customs duties, import taxes, and brokerage fees, which are not included in the item price or shipping charge.

A formal carrier claim can't be opened until the carrier's estimated delivery date has passed and at least 2 more business days go by with no delivery. Once eligible, we can open a carrier investigation, which typically takes 2–3 weeks. If you added Package Protection to your order, you may be eligible for replacement or refund assistance once the package is confirmed lost or damaged — see the question below.

Package Protection is an optional $2-per-order add-on selected at checkout. It's a single bundle — you can't pick and choose individual benefits. With Package Protection, you get free return shipping on eligible returns, plus assistance if your package is confirmed lost or damaged in transit. It must be added at checkout and can't be added after the order is placed.

Package Protection doesn't cover packages the carrier marks as successfully delivered but later reported missing (like porch theft), incorrect addresses entered by the customer, packages you refuse, or delays while a package is still actively moving through the carrier network.

Returns must be initiated within 14 days of delivery through our Returns & Claims Portal.

Items marked Final Sale or Clearance, custom or decorated apparel, gift cards, team orders, demo bats, display models, and any used, worn, or washed gear or footwear are not eligible for return. Equipment that's been steamed, restrung, relaced, or fitted with a replacement grip is also final sale once the service is performed. Footwear and apparel must be unworn and in original packaging with tags attached.

Original shipping is non-refundable. If your order qualified for free shipping and your return drops the remaining order value below the threshold, that original shipping cost may be deducted from your refund.

If you added Package Protection at checkout, return shipping is free. Without Package Protection, return shipping costs $6.50–$15, depending on the package's weight and distance, plus any applicable service fees — deducted from your refund.

No restocking fee applies to general returns. Cheer shoe exchanges carry a $15 restocking fee.

Use our Returns & Exchanges Portal by entering your order number and ZIP code. If approved, you'll receive a return label — please drop off within 1 business day to remain eligible.

If you filled out the Return & Exchange Form but weren't redirected to the Return Label Portal, please visit this link using a computer.

Return Label Portal

(Mobile phones, especially iPhones, may not allow you to download the return label.)

Email us at support@lifestylessports.com with the subject:

Trouble Printing Return Label For Order #[Insert Your Order Number]

A return label will be emailed to you within 24 business hours. If you do not receive one in 24 business hours, call us between 10am & 6pm ET at (516) 781-8070 (Option 4). Remember: once issued, your package must be mailed within 1 business day.

Yes. Exchanges must be requested within 14 days of delivery. Return shipping back to us follows the same Package Protection terms as a return (free with Package Protection, or $6.50–$15 without it). A separate $10 exchange shipping fee applies when the replacement ships back to you, plus any price difference.

Yes — with Instant Exchange, we ship your replacement right away instead of waiting for your original item to be received and inspected. A temporary hold is placed on your payment method for the value of the original merchandise, released once we receive and approve your return. If the original item isn't returned or doesn't pass inspection, the hold may be charged.

Please email us within 1 business day of delivery at support@lifestylessports.com with at-home photos taken immediately upon unboxing (not at a gymnasium, practice, or competition). Approved cases receive a prepaid return label, and the package must be dropped off within 1 business day of label issuance. Verified manufacturer defects are covered by the brand's warranty — we'll assist if you hit a roadblock.

If you need an exchange faster than our standard processing time, please call us at (516) 781-8070 (Option 4) to discuss expedited or Instant Exchange options.

Yes — we offer glove reconditioning and steaming, lacrosse head and racquet restringing/relacing, and bat grip replacement. Orders can be placed on our website or by calling (516) 781-8070. Please allow 3–5 business days after we receive your equipment for us to begin work.

No — once a repair, reconditioning, restringing, relacing, or regripping service has been performed, it's final and non-refundable, even if the underlying item would otherwise be returnable. See our Equipment Service Terms & Conditions for full details.

Cheer shoes, apparel, and backpacks are exchange or store credit only within 14 days of delivery (no refunds).

Yes. A $15 restocking fee applies to cheer shoe exchanges, plus return shipping (free with Package Protection, or $6.50–$15 without it).

Items must be unworn and in new condition with tags and original packaging. Try shoes on indoors with clean socks only. Worn items (dirt, odor, scuffs, foot imprints) aren't eligible.

Email within 1 business day of delivery with at-home unboxing photos. Verified defects fall under the manufacturer's warranty; we're happy to help facilitate if needed.

No. Items marked Final Sale or Clearance cannot be returned or exchanged, unless the wrong item was sent or a qualifying defect existed at delivery.

No. Demo bats, display models, and floor samples are sold as-is and are not eligible for return or exchange. These items may show cosmetic wear or handling marks from prior display or demo use, which is expected and isn't considered a defect.

No. Unless a promotion says otherwise, the following are generally excluded from sitewide sales and coupon codes: Nfinity products, cheer shoes and backpacks, all baseball/softball bats, select baseball/softball gloves, select lacrosse equipment, G.O.A.T. products, and already-discounted or clearance items. See our Terms and Conditions for full details.

Placing an order or creating an account generally enrolls you to receive marketing emails from us, in addition to order-related messages. Every marketing email includes an unsubscribe link, and opting out won't affect your ability to place orders or receive order updates.

No — text message marketing is opt-in only. We only send marketing texts to customers who separately provide their phone number and consent, such as by checking a box at checkout. A purchase alone does not enroll you in texts. Reply STOP at any time to opt out.

For full details, visit our Shipping & Returns Policy.

Visit our Privacy Policy and Terms and Conditions for full details.