Equipment Service Terms & Conditions

1. Introduction

These Terms of Service govern your use of our sport equipment repair or reconditioning services, including glove reconditioning, lacrosse head restringing, racket restringing, and bat regrip services (collectively referred to as "Services"). By accessing or using our Services, you agree to be bound by these Terms of Service.

2. Services

Our Services include, but are not limited to, repairing, reconditioning, and restringing of sport equipment such as gloves, lacrosse heads, rackets, and bats. We strive to provide high-quality services to our customers and ensure that the repaired or reconditioned equipment meets or exceeds industry standards.

3. Ordering Process

To utilize our Services, customers can place an order through our website or by contacting us directly at 516-781-8070. When placing an order, customers are required to provide accurate information about the equipment requiring repair or reconditioning, including any specific instructions or preferences (such as sizing, tension, grip type, or material).

Accuracy of the information provided at ordering is the customer's responsibility. Services performed to a customer's specifications are not eligible for return or refund solely because the customer later changes their preference — see Section 8.

4. Pricing and Payment

The pricing for our Services is outlined on our website and may vary depending on the type of equipment and the extent of repair or reconditioning required. All prices are subject to change without prior notice. Payment for Services can be made online through our secure payment gateway. We accept various forms of payment, including credit cards, debit cards, and online payment platforms.

5. Turnaround Time

We make every effort to complete repairs and reconditioning within a reasonable timeframe. After we receive your equipment, please allow 3–5 business days for us to process and begin work on your repair or reconditioning order. The total turnaround time may vary depending on factors such as order volume, repair complexity, and parts availability. We will provide an estimated completion date at the time of ordering and will notify customers of any delays or schedule changes.

6. Shipping and Delivery

Customers are responsible for shipping their equipment to our facility for repair or reconditioning. We will provide a shipping label if purchased from us, or customers may use a trusted carrier of their choice. Repaired or reconditioned equipment is returned to customers using USPS or UPS. Shipping cost and label will be included if purchased from us, or customers may ship using their own label and carrier.

7. Quality Guarantee

We stand behind the quality of our workmanship and strive to ensure customer satisfaction with every repair or reconditioning service. If customers are not satisfied with the results, they may contact us to discuss their concerns and request a resolution. We reserve the right to assess each situation on a case-by-case basis and determine an appropriate course of action.

8. No Refund or Return Policy

All sales of our Services, including the materials used in the repair or reconditioning process, are final. We do not offer refunds or accept returns for completed services. Once the repair or reconditioning work has been performed, customers are responsible for the full payment of the Services rendered. We encourage customers to carefully review their orders and provide accurate information — including sizing, tension, grip preference, and any special instructions — to ensure satisfaction with the final results.

9. Limitation of Liability

In no event shall Lifestyles Sports be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with the use of our Services. Our liability is limited to the amount paid by the customer for the Services rendered.

10. Privacy Policy

We are committed to protecting the privacy of our customers' personal information. Our Privacy Policy outlines how we collect, use, and disclose personal information provided by customers when using our Services. By using our Services, you consent to the collection and use of your personal information in accordance with our Privacy Policy.

11. Changes to Terms of Service

We reserve the right to modify or update these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is the responsibility of customers to review these terms periodically for any updates. Continued use of our Services after changes to the Terms of Service constitutes acceptance of the revised terms.