Shipping & Return Policy

Domestic Shipping Policy

Order Processing Times

Orders placed before 2:00 PM Eastern Time on business days are generally processed the same business day. Orders placed after 2:00 PM ET, on weekends, or on recognized holidays will generally be processed on the next business day.

Orders requiring additional handling may take longer to process, including inventory transfers, supplier-direct shipments, customized merchandise, team orders, fraud review, payment verification, address verification, or unusually large or heavy orders.

Tracking information is emailed after the order has been processed and a shipping label has been created. Adding support@lifestylessports.com to your contacts or safe-sender list may help ensure order confirmations, shipping notifications, and other important updates are received.

Processing and shipment estimates are not guarantees. Delays may occur because of inventory availability, carrier interruptions, weather, fraud review, or other circumstances beyond our control.

Shipping Carriers and Services

Lifestyles Sports primarily ships through UPS and USPS. Available services may include:

• UPS: Ground, 3 Day Select, 2nd Day Air, Next Day Air, Next Day Air Saver, Next Day Air Early, Worldwide Express, Worldwide Expedited
• USPS: Ground Advantage and other eligible USPS services when applicable

Available shipping services and estimated delivery times are displayed during checkout based on the destination, package size, weight, and product eligibility.

Expedited Shipping and Saturday Delivery

Selecting an expedited shipping method affects carrier transit time after the order has been processed and accepted by the carrier — it does not necessarily eliminate order-processing time. UPS Next Day Air services do not automatically include Saturday delivery; Saturday delivery is only available in eligible service areas, when the carrier offers the service, and when it's specifically selected and included. A package shipped on a Next Day Air service on Friday may therefore be delivered on Monday unless Saturday delivery was specifically available and included.

Free Shipping

Free Ground Shipping is available on qualifying orders of $250 or more weighing less than 15 pounds, unless otherwise stated during a promotion. Certain products may be excluded because of size, weight, oversize dimensions, supplier restrictions, special handling requirements, or destination limitations.

If merchandise is returned and the remaining order value no longer qualifies for free shipping, the original outbound shipping cost may be deducted from the refund.

Package Protection

Lifestyles Sports offers optional Package Protection for $2 per order. Package Protection must be selected during checkout and cannot be added after an order has been placed.

Package Protection is a single bundled benefit — customers opt into the full package or decline it entirely. Individual benefits (such as free return shipping or lost/damaged package assistance) cannot be selected or purchased separately.

Package Protection is administered through the Returns & Claims Portal. The applicable benefits are tied to the order information entered in the portal. Package Protection may provide benefits for eligible packages that are confirmed lost or damaged during transit, subject to the requirements of this policy, and may also include free return shipping on eligible returns.

Package Protection May Include

• Free return shipping on eligible merchandise
• Assistance with packages confirmed lost during transit
• Assistance with packages confirmed damaged during transit
• Replacement or refund consideration after the required investigation is completed

Coverage is not automatic merely because a delivery is late or tracking has not recently updated. The package must meet the eligibility and investigation requirements outlined in this policy.

Package Protection Does Not Cover

• Packages marked successfully delivered by the carrier and later reported missing
• Porch theft or theft from mailrooms, lobbies, entryways, or other delivery locations after successful delivery
• Incorrect or incomplete addresses supplied by the customer
• Packages refused by the customer
• Delivery delays while the package is still actively moving through the carrier network
• Merchandise damage caused after delivery
• Fraudulent, misleading, or unsupported claims

Customers should carefully review the shipping address before submitting an order.

Returns & Claims Portal

Eligible returns, exchanges, damaged-item reports, and package protection claims must begin through the Lifestyles Sports Returns & Claims Portal. Customers will need to enter their order number, email address, shipping ZIP code, or other order-verification information to continue. Submitting a request through the portal does not automatically guarantee approval — all requests remain subject to this policy and inspection when applicable.

International Shipping

International shipping rates and estimated transit times are calculated during checkout when international shipping is available.

International customers are responsible for all applicable customs duties, import taxes, brokerage charges, tariffs, carrier fees, and government assessments. These charges are not included in the merchandise price or standard shipping charge unless expressly stated during checkout.

Certain products cannot be shipped internationally because of customs regulations, manufacturer or carrier restrictions, product materials, or destination-country rules. Lifestyles Sports may cancel and refund an order if the merchandise cannot legally or reasonably be shipped to the selected destination. International shipping charges, duties, taxes, and brokerage fees are generally non-refundable.

Return Policy

Return Window

Eligible returns must be initiated within 14 days of delivery through the Returns & Claims Portal. Return requests submitted after the 14-day period may be denied. Receiving a return authorization or shipping label does not guarantee approval — returned merchandise must still pass inspection.

Return Eligibility

To qualify for a return, merchandise must generally be new, unused, unworn, unwashed, free from odors, dirt, debris, hair, and stains, in resalable condition, in its original manufacturer packaging, and accompanied by all original tags, inserts, accessories, manuals, and components.

Manufacturer packaging (shoe boxes, bat packaging, helmet packaging, product bags, hang tags, protective wrapping, inserts, instruction materials) is considered part of the product. Writing on, taping, labeling, crushing, tearing, or otherwise damaging the manufacturer packaging may result in denial of the return. Whenever possible, place the manufacturer packaging inside a separate shipping box or protective mailer.

Trying On Merchandise

Merchandise should be inspected and tried on indoors only, and must not be worn or used for games, practices, competitions, workouts, school, work, job sites, outdoor activities, or extended personal use. Signs of wear or use — including dirt, grass or turf marks, sole wear, creasing beyond reasonable indoor try-on, deodorant marks, pet hair, smoke or body odor, laundering, missing tags, or damaged packaging — may result in denial.

Non-Returnable Merchandise

Generally not eligible for return or exchange: gift cards, final-sale items, custom apparel, screen-printed or embroidered merchandise, personalized or decorated merchandise, team or special orders, products altered for a specific customer, used/worn/washed merchandise, merchandise missing required packaging, parts, tags, or accessories, and health, hygiene, or safety-related products not eligible for resale after opening. Additional product-specific restrictions may appear on the product page.

Return Shipping Costs

Return shipping cost for unprotected orders is calculated per shipment based on weight and distance and is not a fixed fee.

Return shipping charges are non-refundable. Original outbound shipping charges are non-refundable unless the return was caused by a confirmed Lifestyles Sports error — this includes orders where the customer selected expedited, Next Day Air, 2nd Day Air, 3 Day Select, international, or another paid delivery method.

If a return causes the merchandise kept by the customer to fall below the free-shipping threshold, the actual original outbound shipping cost may be deducted from the refund.

Exchanges

Eligible exchanges must be requested within 14 days of delivery through the Returns & Claims Portal, and are subject to return eligibility, inspection, product availability, size or color availability, price differences, and payment of applicable shipping charges.

Return shipping back to Lifestyles Sports follows the same Package Protection terms above — free with Package Protection, or $6.50–$15 (based on weight and distance) + fees without it. A separate $10 exchange shipping fee applies when the replacement product is shipped back to the customer — this covers only the outbound shipment, not the cost of returning the original item — plus any applicable merchandise price difference.

Exchange merchandise is not guaranteed to remain available while the original item is in transit or awaiting inspection. If the requested replacement becomes unavailable, Lifestyles Sports may offer another size, color, or product, store credit, a refund, or cancellation of the exchange. An exchange is not considered approved until the original merchandise has been received and inspected.

Instant Exchange

For customers who don't want to wait for the original item to be received and inspected before a replacement ships, Lifestyles Sports offers an optional Instant Exchange. With Instant Exchange, the replacement product is shipped out right away rather than after inspection of the returned item.

Instant Exchange requires a temporary hold placed on the customer's payment method for the value of the original merchandise. This hold is released once the original item is received back at Lifestyles Sports and successfully passes inspection. If the original item is not returned, is returned late, or does not meet return eligibility requirements, the hold may be charged in full or in part in accordance with this policy.

Instant Exchange is offered as a convenience and does not change the applicable exchange shipping fees, return eligibility requirements, or inspection standards described above.

Promotional Discounts, Coupons, and Free Gifts

Coupon codes, sale prices, promotional discounts, loyalty rewards, free-shipping offers, free gifts, bundle discounts, and gift-with-purchase offers generally cannot be applied retroactively. If a return causes the order to no longer qualify for a promotion, Lifestyles Sports may recalculate the order — deducting the value of an unreturned free gift, a bundle discount, a minimum-purchase promotion difference, the original outbound shipping charge, or another promotional benefit no longer earned. Free promotional merchandise must be returned in new, unused condition when the qualifying purchase is returned, unless otherwise stated.

Incorrect, Damaged, Defective, or Incomplete Orders

Customers may be required to provide clear photos showing the entire product, the reported defect or damage, the manufacturer packaging, the shipping box or mailer, the shipping label, all included components, and the condition immediately after opening — taken before the merchandise is used. Claims may be denied when photos are taken only after the product has been worn, used, washed, or taken to a game, practice, competition, or job site. Normal fit differences, product updates, design changes, material variations, or personal preference do not automatically qualify as defects.

When Lifestyles Sports confirms that the wrong item was sent or that an eligible defect or shipping-related damage occurred, a prepaid return label may be provided. The customer may be required to drop the package off within one business day of receiving the label, or within another deadline stated in the claim instructions — failure to do so may affect the available resolution.

Lost, Delayed, Damaged, or Missing Packages

Customers may notify us as soon as they believe a shipment may be delayed, and we can review tracking and monitor the shipment — but carrier claims and formal package searches cannot be started immediately.

Required Waiting Period

A carrier investigation or lost-package claim cannot be initiated until the carrier's estimated delivery date has passed, at least two business days have passed after that date, and the package has still not arrived. For example, if the estimated delivery date is Monday, a formal carrier claim generally cannot begin until after Wednesday has passed and the package remains undelivered.

Carrier Investigation Timeline

Once a claim is eligible to begin, Lifestyles Sports may initiate or assist with the appropriate carrier investigation. Package searches and carrier investigations may take approximately two to three weeks, longer during severe weather, peak shipping periods, holidays, or widespread carrier disruptions. A refund or replacement cannot be issued solely because tracking has not recently updated, or while the package may still be moving through the carrier network, is out for delivery, held for pickup, under active investigation, or may still be returned to sender.

Before a package may be approved as lost or damaged: the waiting period must have passed, the carrier investigation must be completed or sufficiently resolved, the package must no longer be actively moving toward the customer, the package must be confirmed lost or damaged, and any applicable Return to Sender process must be completed or confirmed. Submitting a claim does not guarantee a refund or replacement.

Customers who did not purchase Package Protection may have more limited remedies for packages lost or damaged during transit — any resolution depends on carrier findings, available insurance, tracking information, and applicable law and carrier policies.

Packages Marked Delivered but Not Received

Package Protection does not cover a package confirmed as successfully delivered but later reported missing, including suspected porch, lobby, or mailroom theft. Customers should check all entrances, porches, garages, mailrooms, and household members; ask neighbors or building staff; contact the carrier immediately; request proof of delivery; file a carrier claim when applicable; and contact local law enforcement when theft is suspected. Lifestyles Sports will assist with available carrier information when possible, but a delivered tracking status does not automatically qualify the order for a refund or replacement.

Addresses, Refused Packages & Denied Returns

Customers are responsible for entering a complete and accurate shipping address. Once an order has shipped, Lifestyles Sports may be unable to modify, redirect, or intercept the package. Additional charges caused by an incorrect or incomplete address — address-correction fees, carrier-intercept fees, Return to Sender charges, reshipping charges, additional postage, or service fees — may be charged to the customer, deducted from a refund, or required before reshipment. Package Protection does not cover delivery problems caused by an incorrect or incomplete address supplied by the customer.

Packages that are refused, unclaimed, not picked up, or returned to sender are not automatically treated as approved returns. Once received and inspected, applicable charges (original shipping, Return to Sender fees, carrier fees, address-correction fees, handling charges, return shipping charges, promotional adjustments) may be deducted before any eligible refund. If reshipment is requested, all applicable reshipping charges must be paid before the package is sent again.

Rejected or Ineligible Returns

All returned merchandise is inspected before a refund, exchange, or store credit is approved. A return may be denied for reasons including wear, use, washing, odor, stains, missing tags or accessories, damaged packaging, late submission, final-sale status, customization, damage caused after delivery, failure to follow return instructions, return of a different product, or suspected return fraud.

If a return is denied, no refund, exchange, or store credit will be issued, and return shipping charges remain the customer's responsibility — including a label cost Lifestyles Sports initially covered. Customers who want denied merchandise shipped back may be required to pay the original return shipping cost plus the cost of shipping it back to them. Customers have 14 days after notification to request return shipment and complete any required payment; otherwise the merchandise may be donated, recycled, or otherwise disposed of without refund, exchange, store credit, or compensation. All shipping charges associated with a denied return are non-refundable.

Refund Processing, Return Abuse & Payment Disputes

Approved refunds are generally processed within five business days after the return has been received and inspected, though additional time may be required during holidays, peak return periods, inventory events, carrier disruptions, or account review. Refunds are generally issued to the original payment method; Lifestyles Sports cannot redirect a refund to a different card solely because the original was replaced, closed, expired, or reissued — in many cases the issuing bank automatically routes the refund to the updated account. Refund deductions may include return shipping, additional service fees, original outbound shipping, free-shipping recalculation, missing promotional merchandise, promotion recalculation, carrier charges, and Return to Sender fees.

Lifestyles Sports reserves the right to limit or refuse returns, exchanges, refunds, promotional benefits, future orders, or account access when activity appears abusive, fraudulent, excessive, misleading, or inconsistent with this policy — including returning worn merchandise, returning a different product, submitting false defect claims, repeatedly disputing valid charges, or attempting to use Package Protection for circumstances it does not cover.

Customers are encouraged to contact Lifestyles Sports before initiating a payment dispute or chargeback — many issues can be resolved through shipment research, return review, carrier investigation, or refund verification. Initiating a chargeback does not replace the return process or automatically create eligibility for a refund. Fraudulent or unwarranted disputes may result in order cancellation, account restrictions, denial of future orders, or other action allowed by law.

Cheer Shoes, Apparel & Backpacks

This section applies to cheer-related merchandise, including eligible products from Nfinity and other cheer brands. Unless otherwise stated on the product page:

• Refunds are not available — eligible merchandise may qualify for exchange or store credit only
• Requests must be initiated within 14 days of delivery
• A $15 restocking fee applies to cheer shoes
• A $10 exchange shipping fee applies when replacement merchandise is shipped to the customer
• Return shipping back to Lifestyles Sports is free with Package Protection, or $6.50–$15 (based on weight and distance) + fees without it
• Merchandise must be unworn and unused, tried on indoors, with all tags, inserts, accessories, and packaging included

Cheer shoes should be tried on using clean socks and on a clean indoor surface. Signs of use — sole wear, dirt, scuffs, creasing, foot impressions, odor, missing inserts, or damaged shoe boxes — will result in denial. Approved exchanges remain subject to inventory availability.

Custom Apparel, Team Orders & Final-Sale Merchandise

Custom, decorated, personalized, team, and special-order merchandise (screen printing, embroidery, names, numbers, logos, custom colors or configurations, made-to-order or supplier special-order products) is generally non-returnable and non-refundable once production, decoration, customization, or special ordering has begun. Customers are responsible for reviewing and approving artwork, spelling, names, numbers, sizes, colors, quantities, and placement details — a customer-approved proof or spec is not a store error merely because the customer later changes their preference. Confirmed production errors should be reported promptly with photos and order details.

Products marked Final Sale cannot be returned or exchanged unless Lifestyles Sports confirms the wrong item was sent or a qualifying defect existed at delivery. Final-sale status may be displayed on the product page, product title, cart, checkout, promotional materials, or receipt.

How to Start a Return, Exchange, or Claim

Visit the Lifestyles Sports Returns & Claims Portal and enter the requested order information to continue. The portal may be used to begin an eligible return, exchange, damaged-item report, defect report, incorrect-item report, or eligible package protection claim. All requests remain subject to this policy.

Do not ship merchandise back without following the portal instructions or receiving authorization — unauthorized returns may be refused, delayed, or denied.