Lifestyles Sports Shipping & Return Policy
At Lifestyles Sports, we are committed to providing efficient, transparent, and customer-friendly service from the moment you place your order to the return process. Please read our full policy below, including a special section for cheer-related items.
Domestic Shipping Policy
Order Processing Times
- Orders placed before 2:00 PM ET on business days are processed the same day.
- Orders placed after 2:00 PM, on weekends, or holidays will be processed the next business day.
- Tracking information is emailed once the order is processed.
Important: Please add support@lifestylessports.com to your email contacts or safe sender list to ensure you receive order confirmations, tracking info, and other important updates. Some school or workplace email firewalls may block automated messages.
Order Processing Time FAQ
Use the table below to understand when your order will ship based on when it's placed:
| Order Placed | Processed | Ships |
|---|---|---|
| Monday, 10:00 AM ET | Monday | Monday |
| Thursday, 2:30 PM ET | Friday | Friday |
| Friday, 2:30 PM ET | Monday | Monday |
| Saturday | Monday | Monday |
| Holiday | Next Business Day | Next Business Day |
Shipping Carriers
We use trusted carriers such as UPS and USPS based on your location and selected shipping option. Most shipping occurs Monday through Friday.
Shipping Options
- UPS: Ground, 2nd Day Air, 3 Day Select, Next Day Air (Early, Saver), Worldwide Express/Expedited
- USPS: Ground Advantage
Free Shipping Eligibility
Free ground shipping is available on orders of $250 or more with a total weight of under 15 lbs, unless a lower threshold is promoted during a sale or event. Orders exceeding this weight or below the threshold will incur regular shipping fees.
International Shipping Policy
Rates & Delivery Times
Shipping rates and estimated delivery times are shown at checkout based on your selected method and destination.
Duties & Taxes
International customers are responsible for any applicable customs duties, taxes, or import fees. These charges are not included in our prices or shipping rates.
Restricted Items
Due to customs regulations, we cannot ship hazardous materials, perishables, firearms, prescription medications, or other restricted goods internationally.
Return & Exchange Policy
General Return Guidelines
- Returns must be initiated within 30 days of delivery.
- Items must be new, unused, with original packaging and tags intact.
- Custom items, gift cards, and items marked as "Final Sale" are not eligible.
- Do not use footwear, cleats, apparel, or gear in real-world conditions such as games, practices, workouts, or outdoor activities if you may want to return them.
- Any item showing visible signs of wear—including dirt, turf marks, grass stains, or scuffing—will not be accepted for return, even if claimed to have only been “tried on indoors.”
Shipping Costs for Returns
- Customers are responsible for return shipping unless the return is due to our error.
- Original shipping fees are non-refundable.
- If your order qualified for free shipping, the original cost will be deducted from your refund.
- There is no restocking fee for general returns** (For Cheer Items, please read below)
Exchanges
- Customers are responsible for round-trip shipping and any price difference in exchanged items.
- Exchanges are processed within 7–10 business days after we receive and inspect the item.
Defective or Incorrect Items
- Please notify us within 7 days of delivery.
- A prepaid return label will be issued and shipping costs covered.
- A full refund or replacement will be processed after inspection.
Lost or Delayed Packages
- Lifestyles Sports is not responsible for delays once the package is with the carrier.
- If a shipment is 5+ business days late, we can assist in filing a claim.
- Carrier investigations may take 2–3 weeks to resolve.
⭐ Cheer Shoes, Apparel & Backpack Policy
**This section applies to all cheer-related products, including those from Nfinity and other brands.**
- Cheer shoes, backpacks, and apparel are eligible for exchange or store credit only. Refunds are not issued for these items.
- Exchanges must be requested within 14 days of delivery.
- A $15 restocking fee applies to all cheer shoe exchanges, in addition to return shipping charges.
- Items must be unworn, in new condition, and returned in their original box/packaging with tags attached.
- Do not remove tags unless you are certain the shoes fit correctly.
- Try shoes on indoors with clean socks to prevent debris or marks inside the shoe.
- If a returned item shows wear (e.g., dirt, scuffs, odor, foot imprints), no return or exchange will be accepted.
- If the return is rejected, the customer must pay shipping to have the item sent back to them.
Manufacturer Defects
Cheer shoes with a verified manufacturing defect may be eligible for exchange or store credit within 30 days of delivery, subject to inspection.
Final Sale Items
Items marked Final Sale cannot be returned or exchanged.
How to Initiate a Return or Exchange
- Visit our Returns & Exchanges Portal and enter your order number and ZIP code.
- You’ll receive confirmation and instructions.
- If eligible, a return shipping label will be provided.
- Securely repackage your item and cover/remove old barcodes.
- Drop the package off with the designated carrier and retain tracking info.
- Returns are processed within 5 business days of inspection.
Contact Us
For any questions about your order, shipping, or return process, please reach out to our customer service team. We value your business and are here to ensure a smooth experience.
Thank you for choosing Lifestyles Sports!
Last Revised: July 8, 2025